Shipping and delivery information
How can I get free shipping?
Simply, you can get free shipping when you purchase products of 499 Saudi riyals or more, and you will get full free shipping on your shipment, whether it is inside or outside the Kingdom of Saudi Arabia in our warehouses around the world.
AuraPro offers the following shipping options, which may vary by item:
Regular shipping of products available inside Saudi Arabia: It is expected that the products will be delivered to you within 5-7 working days, which is the normal method in Aura Proola. Additional fees are required and without conditions.
Regular shipping of products available in global warehouses: The products are expected to be delivered to you within 15-20 days from the date of delivery of the items to the shipping company only for products available outside the Kingdom of Saudi Arabia, which are usually around the world in our warehouses around the world, and this is the usual method without any additional fees or conditions.
Two-Day Shipping: Depending on the item's source and shipping destination, two-day shipping may be available in select areas. Your items are expected to be delivered within two business days after the items have been shipped.
Expedited shipping for some products: Your items are expected to be delivered within 1 business day after the items have been shipped and received by the courier company only for certain products.
please note:
Business days do not usually include weekends, but deliveries may take place on Saturdays in select ZIP Codes.
Some items may not qualify for 2-day or express shipping due to size, weight, quantities, delivery address, or seller limitations.
Shipping charges for expedited shipping are calculated on a "per order" basis, including shipping costs, order processing, item selection, and packaging, and will only be applied to items that use these shipping speeds.
If my shipments are less than 499 riyals?
There will be shipping charges based on the total value of your bill as follows:
1- If the purchases are less than 499 riyals, there will be a shipping and delivery fee of 37 riyals added to the total bill, and this is considered a normal shipping fee (above you will find the delivery period for regular shipping)
And for express shipping by using the fast track for international and domestic shipments, there will be an additional fee imposed on the shipment (above you will find the delivery time for express shipping).
Aura Pro uses its own fleet to ship international and domestic products or through major shipping companies such as (DHL, FedEx, Aramex, SMSA).
When the customer receives the shipment number of any shipping company, and this results in a delay in shipping, the customer has the right to enter the trucking company's website, confirm his shipment, and write to the shipping company.
What if I receive my shipment incomplete or wrong?
We will apologize to you first, and you have the full right. You will submit a ticket by mail to aaura.pro00@gmail.comWrite what happened with you, and you must add pictures with the request, and we will study the request within 48 hours and take the appropriate action, which is to exchange the products and receive the products you have as well. We will serve you as required only. We want you to raise the assistance ticket, and Aura Pro has full entitlement, in the event that the assistance ticket is not in compliance with the conditions, by rejecting the request and closing the ticket.
What should I do if I did not receive my paid shipment?
Shipments remain with the shipping company in the event that they are not received for 5 days. If you do not receive your shipment due to a reason beyond your control or any other reason such as travel, preoccupation, we will also serve you. The shipping service provider will return the shipment to our warehouses. With you, if you want to recharge it, there will be an additional fee for shipping the shipment. You pay in advance an amount of 56 riyals, another delivery fee.
What if my shipment is delayed?
If we do not achieve what we mentioned and the shipment is delayed, you will get a coupon worth 25 riyals in your wallet for a period of 30 days, which you have the right to use at any time and on specific products.